Terms & Conditions

Last Updated: April 2nd, 2025

Welcome to The Dancer's Diary! By purchasing our handmade custom charms, you agree to the following Terms and Conditions. Please read them carefully and reach out with any questions!

  1. General Information
  • The Dancer's Diary is a small business that creates and sells handmade custom charms and other dancer-centered products.
  • Each charm is hand crafted with care, and slight variations may occur due to the handmade nature of our products.
  • These Terms and Conditions apply to all purchases made through our website, social media platforms, or any other sales channels.
  1. Orders and Customization
  • Customers are responsible for providing accurate details when placing custom orders.
  • When placing a custom order, please be as detailed as possible to avoid any miscommunications. 
  • The Dancer's Diary always strives to provide you with a custom charm that is everything you want and more. Owner and designer Barbie Riot will take your custom ideas & requests into account as much as possible while still using her own freestyle techniques to bring your ideas to life. 
  • We reserve the right to refuse custom requests that contain offensive, copyrighted, inappropriate content, or customizations which will not be possible to complete for any reason. 
  • The Dancer's Diary will do our best to accommodate every request we get, but if something isn't possible, we will be sure to reach out, explain why, and attempt to come to a compromise with the customer. 
  • Once an order is placed, changes or cancellations may not be possible if production has already started.
  1. Payment and Pricing
  • All prices are listed in USD and are subject to change without notice.
  • Payment is required in full before production begins.
  1. Shipping and Delivery
  • Orders will be processed within 5-7 business days, excluding weekends and holidays.
  • Shipping times vary depending on the destination. 
  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information. We are not liable for lost or undelivered packages due to incorrect addresses.
  1. Returns, Refunds, Repairs and Exchanges
  • Due to the custom nature of our products, all sales are final.
  • Repairs or refunds will only be issued for items damaged during shipping or incorrect items. Customers must contact us within 5 days of delivery with photo evidence. See Liabilities and Disclaimers for more information.
  • If incorrect item(s) were shipped, The Dancer's Diary must receive the intact, originally shipped, incorrect item back before refund is issued.
  • If a return is approved, the customer is responsible for return shipping costs unless otherwise stated.
  1. Care Instructions
  • Our charms are made with 3D print filament and various charms including, but not limited to, metal, resin, plastic, glass, and glitter. They should be handled with utmost care to maintain their quality and longevity.
  • Avoid exposure to excessive moisture, heat, or rough handling, as these factors can weaken the materials and adhesives over time.
  • Highly decorated and embellished charms are best used for display purposes, such as on a rearview mirror, a desk, shelf, wall, or a lightly used handbag.
  • If using charms on keychains or bags that experience regular movement and friction, be aware that wear and tear may occur faster.
  • To clean your charm, gently wipe it with a soft, dry cloth. Avoid using harsh chemicals or submerging it in water.
  • If your charm contains delicate elements such as rhinestones, pearls, or intricate paintwork, handle it with care and store it in a safe place when not in use.
  • We recommend keeping charms out of prolonged direct sunlight to prevent fading or material degradation.
  1. Liability and Disclaimers
  • The Dancer's Diary is not responsible for any damage, injury, or loss resulting from the use of our charms.
  • The Dancer's Diary will repair charms that have arrived damaged in shipping or within the first 5 days of use free of cost. To initiate a repair, customers must contact us within 5 days of delivery with photo evidence.
  • We reserve the right to refuse any and all damages which clearly did not occur due to shipping errors, any damages that occurred due to obvious mishandling as outlined in our "Care Instructions", or a repair request which is not accompanied by photo evidence.
  • Photo evidence of damage must include 2 photos of the shipping box and at least 3-5 photos of the product and where the damages occurred on said product. 
  • Our products are intended for decorative and personal use only.
  1. Privacy Policy
  • We respect your privacy and will never share or sell your personal information.
  • Customer data is used solely for order processing and communication purposes.
  1. Changes to Terms and Conditions
  • We reserve the right to update or modify these Terms and Conditions at any time.
  • Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
  1. Contact Information If you have any questions about these Terms and Conditions, please contact us at:

Email: raeriot@outlook.com 

Website: www.thedancersdiary.com 

Instagram: @thedancers.diary

Thank you for supporting our small business!

Disclaimer

Every one of our charms is meticulously hand decorated and painted with care. While we strive for durability, please remember that these charms are meant for decorative purposes, and they are delicate. They may be susceptible to damage under heavy wear. We recommend using them on items with light to moderate usage such as a rearview mirror, a well-maintained purse, a desk or dresser, a wall decoration or as an ornament. Avoiding consistent friction and drops is essential for preserving the longevity and decorative look of your charm. Frequent use on items such as a heavy keychain or a purse/work bag that sees a lot of friction and drops may result in damage including breaks, scratches and loss of decorations. If you’re looking for a better option for use on an everyday item like keychains or well-loved bags, consider choosing a charm that is simple and includes minimal decorations. Some better “everyday use” options that we offer would include charms that are only airbrush painted with no charms, charms with glitter overlays, charms with toe strap rhinestones only, or charms with phosphorescent pigment powder overlays. Please remember to handle each charm with care to ensure that their unique design and longevity are preserved!